Here at Express Moving and Storage, we know how incredibly stressful moving home can be & the importance of hiring a reputable moving company.
Having to deal with finding a new home, packing up all of your possessions, transporting and then unloading them can be both emotionally and physically exhausting, especially if you take it all on by yourself.
This is where a moving company comes in! Offering the chance for you to put at least one of the stresses of moving – getting your possession from your old home to your new one – completely out of your mind. In the vast majority of cases, hiring movers does mean your possessions are transported without a hitch.
However, we, unfortunately, do not live in a perfect world, and, whether through accident or negligence, movers could cause damage to your possessions, your old home, or even your new one.
Luckily, if the damage is caused to your possessions, a reputable moving company will have their own insurance they will use to reimburse you the full cost of any damage caused.
In light of this, here are some things you should bear in mind if the worst does happen and a moving company damages your property:
Research the moving company
The first thing you should do if you want to hire a moving company is researching them thoroughly. Look through the company’s website and check reviews and testimonials from past customers to make sure you pick a company you can really trust. For your peace of mind, it may also be worth checking what policies the company has in place if they do damage your property.
As soon as you notice something has been damaged you need to make sure you photograph it straight away and immediately inform the movers. Also, make sure you keep copies of any documents you sign for the company, and any receipts they give you, in case you need them for future reference.
Inform your landlord immediately
If you are a renter and the property itself has been damaged, make sure you inform your landlord immediately. Most landlords will expect the cost of the damages to be paid to them straight away, especially if the damage is serious and needs fixing immediately to avoid further repairs being needed down the line. In some cases, this may mean you have to pay for the damages directly out of your security deposit whilst you deal with the moving company.
Make sure you are fully compensated
Hopefully, if you’ve done your research and chosen a trusted moving company, they will pay you the full amount to cover any damage caused and you can move on a satisfied customer.
If, unfortunately, you feel you haven’t received the full compensation you deserve, you may need to take further action by filing a claim against the moving company, which could take several months to be fully processed.
So you may have to wait quite a long time until the issue is fully resolved and you have received all the money you are owed, but since the damage was caused through no fault of your own you shouldn’t settle for anything less.