Is The Moving Company Licensed, Bonded & Insured?

Here at Express Moving and Storage, we know how incredibly stressful moving home can be & the importance of hiring a reputable moving company.

Having to deal with finding a new home, packing up all of your possessions, transporting and then unloading them can be both emotionally and physically exhausting, especially if you take it all on by yourself.

This is where a moving company comes in! Offering the chance for you to put at least one of the stresses of moving – getting your possession from your old home to your new one – completely out of your mind.  In the vast majority of cases, hiring movers does mean your possessions are transported without a hitch.

However, we, unfortunately, do not live in a perfect world, and, whether through accident or negligence, movers could cause damage to your possessions, your old home, or even your new one.

Most moving companies are required to cover all items at 60 cents per pound, per article. If additional insurance is desired, they may be able to offer this, or provide you with a third party insurance company to contact.

In light of this, here are some things you should bear in mind if the worst does happen and a moving company damages your property:

Research the moving company

The first thing you should do if you want to hire a moving company is researching them thoroughly. Look through the company’s website and check reviews and testimonials from past customers to make sure you pick a company you can really trust. For your peace of mind, it may also be worth checking what policies the company has in place if they do damage your property.

Document everything

As soon as you notice something has been damaged you need to make sure you photograph it straight away and immediately inform the movers. Also, make sure you keep copies of any documents you sign for the company, and any receipts they give you, in case you need them for future reference.

Inform your landlord immediately

If you are a renter and the property itself has been damaged, make sure you inform your landlord immediately. Most landlords will expect the cost of the damages to be paid to them straight away, especially if the damage is serious and needs fixing immediately to avoid further repairs being needed down the line. In some cases, this may mean you have to pay for the damages directly out of your security deposit whilst you deal with the moving company.

EXPRESS MOVING and STORAGE COVID-19 (CORONAVIRUS)

Due to the recent rise in COVID-19 cases in the country, we want to assure you that we are putting the safety of our customers and team members first. We’re following all best practices and guidelines using proper precautions and safety measures as we continue to move forward.

Is Express Moving and Storage still operating?

Yes, trucking is currently considered an essential business in the DMV area.

What is Express Moving and Storage doing to stop the spread of COVID-19?

We are taking extra safety measures, including regularly sanitizing trucks and equipment, using hand sanitizer throughout our moves, and strongly encouraging our movers to use enhanced hygiene practices, including frequent hand washing and social distancing. If any of our movers are experiencing any cold or flu like symptoms, they will not be permitted to come in to work.

Is Express able to perform virtual in-home estimates?

Yes, we are now offering virtual in-home estimates via Facetime and Skype.

What if I need to cancel my move due to COVID-19 in my community?

Please call us as soon as possible to make a cancellation – 571.332.9682 

If you have any other questions regarding scheduling a move, a move you already have scheduled, or information surrounding COVID-19 (Coronavirus) and our business, we encourage you to contact us anytime at 571.332.9682